The top 12 Tips from a Hotel GM: Recently commended in the February Edition of Concierge Magazine as the “Quintessential Hospitality Professional- articulate, impeccably dressed and efficient”, Francisco Giles lives true and is deserving of every word and possibly more! Young Hotelier was honoured to get the opportunity to meet with Francisco and learn the top 12 Tips when operating in a General Manager’s Role, or what could perhaps be the secret tips the have afforded his success story of becoming a General Manager at 31 years of age! His simple and sincere advice to new comers was “God gave you two ears and one mouth which means that you have to listen twice as much as talk.” Invaluable Words of a true mentor… now stop talking and start listening! Click Play!

Key Marriott Management Tips for success! Our Renaissance Dubai Hotel Manager, winner of the General Manager of the Year at the Middle East Hotelier Awards, and Concierge Magazine’s “Quintessential Hospitality Professional”, Francisco has just added another notch to his belt! A Favourite & Inspirational Figure on Younghotelier.com! Is it possible that all of this is the one individual? This man’s success has nothing to do with which brands he has or currently is operating with, what hotel school he has attended or how many hotel openings he has performed in the past! This kind of success can only come from the individual, from him!  

Upon becoming a General Manager for Marriott Francisco was presented with the ‘Guide Posts’ by Mr. Bill Marriott himself. Already an individual success Francisco believes in the Marriott ethos and ways of doing business. There were certain lessons however from this post that he held close to heart and was delighted to share with Younghotelier.com. He believes these guidelines have helped him to create success. We believe he has created his own success and instead carries the Marriott torch!

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1. Video Interview with Hotel General Manager, Francisco Giles
2. Video Interview with Dubai Hotel Complex General Manager, Michael Scully
3. Video – 5 Hot Tips for successful Hotel CRM – Hospitality CRM Guide
4. Exclusive interview with Brad Nelson, Culinary VP and Corporate Chef for Marriott Hotels and Resorts
5. Video – The 5 Key Habits of highly successful hoteliers