Max Hitchins, the Hospitality Doctor, shares his favourite verse with us…a little inspiration for each of us. The Verse Is anybody happier because you passed his way?  Does anyone remember that you spoke to him today?  The day is almost over, and its toiling time is through; Is there anyone to utter now a kindly word of you? Can you say tonight, in parting with the day that’s slipp...

Roger Harrop provides insights into what will allow hoteliers to compete and thrive despite the recession. Roger uses examples from his “Change House” model (see below) to illustrate his point and provides some interesting anecdotes to illustrate what sets the great apart from the mediocre. Excellent service is what it’s all about! Roger’s Change House Model: About Roge...

We interview Olaf Hermans about Customer Relationship Management in the Hotel Industry. Here are his 5 energetic propositions to hoteliers looking to implement a successful and lasting CRM initiative in their hotels.  5 Hot Tips for a Successful Hotel CRM Program: Olaf also tells us more about his project CRM 7-18, which is currently under development and aims to provide structure and meaning t...

Are you planning to study hotel management…or perhaps hospitality, tourism, business or a mix of one or more of these fields? With the myriad of choices out there, it is very easy to get lost or sidetracked into choosing the wrong institution. After all, education is big business these days…and hotel school marketers will go to great lengths to paint a rosy picture of their school and ...

We catch up with Craig Cochran, who is the Director of Human Resources for Moevenpick Hotels & Resorts, Middle East and Asia and obtain 10 valuable tips every hotelier must consider when moving to Dubai for a hotel industry job. The tips are quite simple yet often overlooked by budding hoteliers. Seasoned professionals will also find the run-through a good refresher on the checklist to go thr...