We interview Olaf Hermans about Customer Relationship Management in the Hotel Industry. Here are his 5 energetic propositions to hoteliers looking to implement a successful and lasting CRM initiative in their hotels.  5 Hot Tips for a Successful Hotel CRM Program: Olaf also tells us more about his project CRM 7-18, which is currently under development and aims to provide structure and meaning t...

YoungHotelier.com pops over to the Corporate office of Moevenpick Hotels & Resorts to touch base with Craig Cochran, who is the Director of Human Resources for Middle East and Asia. We quiz Craig about the milestones on his journey so far, what he thinks about the recruitement & retention crisis in the hospitality industry and gather a few pearls of wisdom from his long and distinguished c...

We recently had the pleasure and honor of catching up (over the wires for now…as we wait for his travels to bring him to Dubai) with Brad Nelson, Marriott’s Culinary VP and Corporate Chef. Brad has just joined the hospitality blogging community in Bill Marriott’s footsteps with a food blog titled “Marriott in the Kitchen”. Besides Brad’s Q&A on the blog, w...

The top 12 Tips from a Hotel GM: Recently commended in the February Edition of Concierge Magazine as the “Quintessential Hospitality Professional- articulate, impeccably dressed and efficient”, Francisco Giles lives true and is deserving of every word and possibly more! Young Hotelier was honoured to get the opportunity to meet with Francisco and learn the top 12 Tips when operating in a Gener...

Do you like operating in the DANGER ZONE?! What about the Liquid Nitrogen danger zone, which is boiling point at -220 degrees! The artic seems like the Sahara next to this bad boy!! Challenging the traditional ideas and styles of cooking and eating, step inside the kitchen with Younghotelier.com as we see the instruments and experimental techniques of the laboratory used in the kitchen!! I bet you...