The art and science of decision making…the quality of our decisions, the role of intuition, the results we achieve and the rewards we enjoy (or perhaps penalties we endure).   The ability to make good decisions is key to the survival and success of any good manager, director or CEO in today’s fast-paced, cut-throat business environment. Most of us make business decisions in the expectation of...

Roger Harrop provides 10 key insights into what sets really successful entrepreneurs apart from the “also ran”. Some of these tips are really elementary and may seem obvious ingredients for succes… but it’s amazing how easily they are overlooked. As Roger would put it.. it’s important to step back and look at the big picture… take a view from the helicopter! Â...

Dr Max Hitchins, the Hospitality Doctor tells us what are the 5 key things hoteliers need to focus on…recession or not…that will make them stand out from the crowd and help them outperform competition. About Max: One of the WORLD’S top speakers Max is recognised by peers and clients alike as one of the world’s top marketers and speakers. Speaking Industry legend Dottie W...

Dr Max Hitchins, the Hospitality Doctor shares his wisdom and tells us what are the 5 Key things that define highly successful hoteliers.  About Max: One of the WORLD’S top speakers Max is recognised by peers and clients alike as one of the world’s top marketers and speakers. Speaking Industry legend Dottie Walters includes Max in the top ten best marketers in the world. Max was e...

Max Hitchins, the Hospitality Doctor, shares his favourite verse with us…a little inspiration for each of us. The Verse Is anybody happier because you passed his way?  Does anyone remember that you spoke to him today?  The day is almost over, and its toiling time is through; Is there anyone to utter now a kindly word of you? Can you say tonight, in parting with the day that’s slipp...

We interview Olaf Hermans about Customer Relationship Management in the Hotel Industry. Here are his 5 energetic propositions to hoteliers looking to implement a successful and lasting CRM initiative in their hotels.  5 Hot Tips for a Successful Hotel CRM Program: Olaf also tells us more about his project CRM 7-18, which is currently under development and aims to provide structure and meaning t...

YoungHotelier.com pops over to the Corporate office of Moevenpick Hotels & Resorts to touch base with Craig Cochran, who is the Director of Human Resources for Middle East and Asia. We quiz Craig about the milestones on his journey so far, what he thinks about the recruitement & retention crisis in the hospitality industry and gather a few pearls of wisdom from his long and distinguished c...