The Future of Spa Design
Question: How have spas been affected as a result of the recession and how are they evolving? Clodagh: Spas are becoming more versatile and mutable because of the combination of the economic downturn and the increasing time poverty of spa goers. Rents are high, so to achieve a reasonable return you will find locations like the Exhale Spa at the Gansevoort, which turns into a bar at night, and spas that have party rooms to accommodate entire wedding... Read More
How Big Hotels Can Learn From Small Hotels
“How The Big Can Learn From The Small” by Paul White from the Bed & Breakfast Club, a blog aimed at small hoteliers, explains how large hotels can learn quite a lot from Britain’s B&Bs The good thing about B&Bs is personal service. Your innkeeper is basically a guide, host, friend, maid and chef all rolled into one. But without employing a single individual (who owns the hotel) to look after you, how can a big hotel... Read More
Hotel Stories – Exceeding Expectations with Exceptional Service
Exceeding Expectations every day – every stay, by Fritz Gubler Here is Fritz’s latest Young Hotelier exclusive…hotel stories about exceptional service that inspire! As is the norm with Fritz, he’s also been busy publishing new books for eager hoteliers to benefit from. His latest, which he co-authored, is called ‘The Salt Book’. The Salt Book is a guide to salting wisely and well, complete with great recipes. Hazzan... Read More
Exceeding Expectations – Adam Goes The Extra Mile
Exceeding expectations, every stay, every day…. by Fritz Gubler Over many years, the best hotel chains and individual properties have added great value to their companies by ensuring a high standard of service and creating brand recognition. High standards of service and the accompanying brand recognition are never achieved single-handedly by Presidents or CEOs, nor by the GM’s of the individual hotels, but by every single staff member who has... Read More
Exceeding Expectations – Every day, Every time – by Fritz Gubler
We kick off a new series of articles (an e-column!) by veteran hotelier and educator Fritz Gubler. Here is the first installment of the series, called “Exceeding Expectations – Every stay, Every day”. Hope you enjoy it – we look forward to your comments and feedback! Exceeding Expectations: Every Stay, Every Day As a long-time hospitality professional, I believe it is important to pass on some of the lessons I’ve learned... Read More
Chefs Tales – Showtime at the Hotel Buffet
Chef’s Tales, by Michael Saxon The best & worst food concept that was ever conceived and which has gone on to eventually become the most universally successful ideas of all time has to be…the buffet. Once in a while there comes along some clowns who make you wish that you never had even heard of the concept “buffet”, let alone have one in your hotel. After cooking up a storm all day to prepare the most extensive spread, we were unfortunately... Read More
Considering a Career in Hospitality? There’s Room at the Inn!
A brief look at the wonderful world of hospitality, some challenges for the industry, and a few reasons why you might consider it as a career – by Andrew Lo The word hospitality derives from the Latin verb hospitare, meaning “to receive as a guest.” Hospitality may bring to mind the times your relatives stayed over at your home, or the times your family went on vacation and stayed at a resort or hotel. As a guest, what do you need? Traditionally,... Read More
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