We interview Olaf Hermans about Customer Relationship Management in the Hotel Industry. Here are his 5 energetic propositions to hoteliers looking to implement a successful and lasting CRM initiative in their hotels.  5 Hot Tips for a Successful Hotel CRM Program: Olaf also tells us more about his project CRM 7-18, which is currently under development and aims to provide structure and meaning t...

Dr.Perry Hobson shares his insights into the world of Hotel Management and Tourism studies down under and offers 5 key tips to Young Hoteliers looking for the best hotel school or university in Australia. About THE ICE:   The International Centre of Excellence in Tourism and Hospitality Education (THE-ICE) was established in 2004 as an Australian government initiative to recognise, develo...

Brands play a big role in our decision making and identification process. But just what IS a brand? Wikipedia clinically defines a Brand as “…a collection of images and ideas representing an economic producer; more specifically, it refers to the descriptive verbal attributes and concrete symbols such as a name, logo, slogan, and design scheme that convey the essence of a company, product or s...

What are some of the key habits of a highly successful hotel brand trainer? João Marcelo Rocco, who is the Director, Service Culture for Starwood Hotels & Resorts in Europe, Africa & the Middle East tells us what he thinks is key: ...

We’re very proud to announce that YoungHotelier.com has been featured on Khaleej Time’s WEEKEND Magazine as a cover feature story! The story was released in the Friday 26th September, 2008 issue and can be downloaded in PDF format here (2MB): YoungHotelier.com Cover Story Here is the text content of the story, re-produced from it’s original source on Khaleej Time’s web...