Exceeding expectations, every stay, every day…. by Fritz Gubler Over many years, the best hotel chains and individual properties have added great value to their companies by ensuring a high standard of service and creating brand recognition. High standards of service and the accompanying brand recognition are never achieved single-handedly by Presidents or CEOs, nor by the GM’s of the individ...

We kick off a new series of articles (an e-column!) by veteran hotelier and educator Fritz Gubler. Here is the first installment of the series, called “Exceeding Expectations – Every stay, Every day”. Hope you enjoy it – we look forward to your comments and feedback! Exceeding Expectations: Every Stay, Every Day As a long-time hospitality professional, I believe it is impor...

The YoungHotelier.com Summer Competition Winners! A big thank you to everyone who sent in their emails, comments and entries for the Great, Grand and Famous competition with YoungHotelier.com! We’ve chosen the following 3 entries to receive a copy of Fritz Gubler’s wonderful hospitality book: Winner: “Hotel openings are like planting a seed and watching it grow” by Darren ...

This story begins when I moved to Melbourne to work for the Radisson Flagstaff Gardens Hotel, a four and half star Hotel locate adjacent to the Queen Victoria Markets. I was working for a General Manager I had worked for previously in Adelaide. Not long into the contract the GM told me of an opportunity of an opening at the Radisson Resort Denarau in Fiji a five star hotel located on Denarau Islan...

M A G I C   P O T S Experienced by: Rona  Lyn M. Tupaz  I’m working as a waitress in Views Restaurant of F/B Department of Le Meridien Ala Aqah Beach Resort –Fujairah. The story goes like this, as a waitress there are certain responsibilities that are allocated to us everyday, one of that is to be a tea/coffee runner,  During every breakfast we have to bring the two pots, one is for the ...

NEVER LOST AND ALWAYS FOUND This is an associate of Le Meridien Al Aqah who holds our philosophy “EVERY GUEST LEAVES HAPPY” very dearly to his heart. In Rajesh’s own words….. I would like to share one of my experience held with Mr. Mark James who stayed with us at Le Meridien Al Aqah. It was about a lost & found incident. I work as a Housekeeping co-coordinator and most of the time we ...

YoungHotelier.com is happy to present “The Middle East Hotelier Road Trip”, in conjunction with Movenpick Hotels & Resorts in the Middle East. Our next stop in the Hotelier Road Trip Middle East – Aqaba, Jordan: About the Mövenpick Resort & Residence: Located in the centre of Aqaba, overlooking the Red Sea, the Mövenpick Resort & Residence is a high-quality resort...

YoungHotelier.com is happy to present “The Middle East Hotelier Road Trip”, in conjunction with Movenpick Hotels & Resorts in the Middle East. Our next stop in the Hotelier Road Trip Middle East – Al Khobar, Saudi Arabia: About the Mövenpick Hotel Al Khobar: Mövenpick Hotel Al Khobar is located in the heart of the business area of Al Khobar City and just 10 minutes from A...

Chef’s Tales, by Michael Saxon The best & worst food concept that was ever conceived and which has gone on to eventually become the most universally successful ideas of all time has to be…the buffet. Once in a while there comes along some clowns who make you wish that you never had even heard of the concept “buffet”, let alone have one in your hotel. After cooking up a storm all da...

A brief look at the wonderful world of hospitality, some challenges for the industry, and a few reasons why you might consider it as a career – by Andrew Lo The word hospitality derives from the Latin verb hospitare, meaning “to receive as a guest.”  Hospitality may bring to mind the times your relatives stayed over at your home, or the times your family went on vacation and stayed at a...