Hotel Stories – Exceeding Expectations with Exceptional Service
Exceeding Expectations every day – every stay, by Fritz Gubler Here is Fritz’s latest Young Hotelier exclusive…hotel stories about exceptional service that inspire! As is the norm with Fritz, he’s also been busy publishing new books for eager hoteliers to benefit from. His latest, which he co-authored, is called ‘The Salt Book’. The Salt Book is a guide to salting wisely and well, complete with great recipes. Hazzan... Read More
Exceeding Expectations – Adam Goes The Extra Mile
Exceeding expectations, every stay, every day…. by Fritz Gubler Over many years, the best hotel chains and individual properties have added great value to their companies by ensuring a high standard of service and creating brand recognition. High standards of service and the accompanying brand recognition are never achieved single-handedly by Presidents or CEOs, nor by the GM’s of the individual hotels, but by every single staff member who has... Read More
Exceeding Expectations – Every day, Every time – by Fritz Gubler
We kick off a new series of articles (an e-column!) by veteran hotelier and educator Fritz Gubler. Here is the first installment of the series, called “Exceeding Expectations – Every stay, Every day”. Hope you enjoy it – we look forward to your comments and feedback! Exceeding Expectations: Every Stay, Every Day As a long-time hospitality professional, I believe it is important to pass on some of the lessons I’ve learned... Read More
Winners of the Young Hotelier Summer Competition
The YoungHotelier.com Summer Competition Winners! A big thank you to everyone who sent in their emails, comments and entries for the Great, Grand and Famous competition with YoungHotelier.com! We’ve chosen the following 3 entries to receive a copy of Fritz Gubler’s wonderful hospitality book: Winner: “Hotel openings are like planting a seed and watching it grow” by Darren Vincent Hilditch. Some memories and photos of the hospitality... Read More
Hotel openings are like planting a seed and watching it grow
This story begins when I moved to Melbourne to work for the Radisson Flagstaff Gardens Hotel, a four and half star Hotel locate adjacent to the Queen Victoria Markets. I was working for a General Manager I had worked for previously in Adelaide. Not long into the contract the GM told me of an opportunity of an opening at the Radisson Resort Denarau in Fiji a five star hotel located on Denarau Island near Nadi as the Executive Chef. I learnt something... Read More
Magic Pots – Creating Happy Moments for Guests
M A G I C P O T S Experienced by: Rona Lyn M. Tupaz I’m working as a waitress in Views Restaurant of F/B Department of Le Meridien Ala Aqah Beach Resort –Fujairah. The story goes like this, as a waitress there are certain responsibilities that are allocated to us everyday, one of that is to be a tea/coffee runner, During every breakfast we have to bring the two pots, one is for the coffee and other one is for the tea and serve to all... Read More
Going the Extra Mile – Never Lost and Always Found
NEVER LOST AND ALWAYS FOUND This is an associate of Le Meridien Al Aqah who holds our philosophy “EVERY GUEST LEAVES HAPPY” very dearly to his heart. In Rajesh’s own words….. I would like to share one of my experience held with Mr. Mark James who stayed with us at Le Meridien Al Aqah. It was about a lost & found incident. I work as a Housekeeping co-coordinator and most of the time we will be getting these enquires from the customers over... Read More
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