Exceeding Expectations – Adam Goes The Extra Mile
Exceeding expectations, every stay, every day…. by Fritz Gubler Over many years, the best hotel chains and individual properties have added great value to their companies by ensuring a high standard of service and creating brand recognition. High standards of service and the accompanying brand recognition are never achieved single-handedly by Presidents or CEOs, nor by the GM’s of the individual hotels, but by every single staff member who has... Read More
Exceeding Expectations – Every day, Every time – by Fritz Gubler
We kick off a new series of articles (an e-column!) by veteran hotelier and educator Fritz Gubler. Here is the first installment of the series, called “Exceeding Expectations – Every stay, Every day”. Hope you enjoy it – we look forward to your comments and feedback! Exceeding Expectations: Every Stay, Every Day As a long-time hospitality professional, I believe it is important to pass on some of the lessons I’ve learned... Read More
Going the Extra Mile – Never Lost and Always Found
NEVER LOST AND ALWAYS FOUND This is an associate of Le Meridien Al Aqah who holds our philosophy “EVERY GUEST LEAVES HAPPY” very dearly to his heart. In Rajesh’s own words….. I would like to share one of my experience held with Mr. Mark James who stayed with us at Le Meridien Al Aqah. It was about a lost & found incident. I work as a Housekeeping co-coordinator and most of the time we will be getting these enquires from the customers over... Read More
Videos – Top Job Hunting Tips to beat the Recession
Recession got you down? Hunting for a job? Then these tips should be just what the doctor ordered. The YoungHotelier.com and Hot Hoteliers team sit down with Craig Cochran and Alex Rawson from Movenpick for a healthy dose of real-world wisdom. The first video offers some great advice on hunting for a job during the current economic downturn – some basic pointers that we may tend to forget when times get tough! Link: http://www.youtube.com/watch?v=6nrvrGH-3Ho Time:... Read More
The Economy Explained – Don’t Just Sit There!
Just from my recent experience with batteries, I have to say, “Thank goodness life is not made in China.” The cell phones my carrier mandates are made in China. After two months, the first battery could hold no charge. The earlier phones were made elsewhere and lasted seven years. Similarly, the 17-inch Apple laptop made in Taiwan and purchased eight years ago is still going strong with its original battery operating at 70% capacity. The Chinese-made... Read More
A Young Saudi Students View on Swiss Hospitality Education
By – Reda Hossain, Training Manager, Sheraton Jeddah “Hospitality is innate among the Arabs as it is among the Swiss however the Swiss have taken it to a higher level by opening this hospitality to all, perfecting their art and bestowing it on everyone willing to learn.” said Mr. Safwan Modir, a Swiss educated Saudi gentleman who has learned this art from Switzerland and is encouraging the hospitality education in Saudi Arabia through... Read More
Hotel Jobs – A Newbies Journey to moving and working in Dubai
Opportunities available in the fastest growing and most exciting region of the world Dubai That’s what I read about four months ago in my universities career office and right about now was when I should have been starting to pack. My name is Sean Griffiths and I’m 20 years old, I live in Melbourne, Australia, I am currently studying hospitality and tourism, working part time as a hotel receptionist and night manager and my experience has successfully... Read More
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