Exceeding expectations, every stay, every day…. by Fritz Gubler Over many years, the best hotel chains and individual properties have added great value to their companies by ensuring a high standard of service and creating brand recognition. High standards of service and the accompanying brand recognition are never achieved single-handedly by Presidents or CEOs, nor by the GM’s of the individ...

We kick off a new series of articles (an e-column!) by veteran hotelier and educator Fritz Gubler. Here is the first installment of the series, called “Exceeding Expectations – Every stay, Every day”. Hope you enjoy it – we look forward to your comments and feedback! Exceeding Expectations: Every Stay, Every Day As a long-time hospitality professional, I believe it is impor...

The Romans were the first European travellers, building beautiful villas and palaces throughout their vast empire. These villas inspired Renaissance princes to build neo-classical villas, many of which later became private hotels. In the modern era, travel in Europe became popular with the advent of the Grand Tour. Flourishing during the seventeenth and eighteenth centuries, this phenomenon was po...