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	<title>YoungHotelier.com &#187; frtiz gubler</title>
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		<title>Exceeding Expectations &#8211; Adam Goes The Extra Mile</title>
		<link>http://www.younghotelier.com/articles-reviews/exceeding-expectations-adam-goes-the-extra-mile/</link>
		<comments>http://www.younghotelier.com/articles-reviews/exceeding-expectations-adam-goes-the-extra-mile/#comments</comments>
		<pubDate>Wed, 30 Dec 2009 19:33:57 +0000</pubDate>
		<dc:creator>JJ</dc:creator>
				<category><![CDATA[Articles and Reviews]]></category>
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		<guid isPermaLink="false">http://www.younghotelier.com/?p=473</guid>
		<description><![CDATA[Exceeding expectations, every stay, every day…. by Fritz Gubler Over many years, the best hotel chains and individual properties have added great value to their companies by ensuring a high standard of service and creating brand recognition. High standards of service and the accompanying brand recognition are never achieved single-handedly by Presidents or CEOs, nor by [...]]]></description>
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		<title>Exceeding Expectations &#8211; Every day, Every time &#8211; by Fritz Gubler</title>
		<link>http://www.younghotelier.com/articles-reviews/exceeding-expectations-every-day-every-time-by-fritz-gubler/</link>
		<comments>http://www.younghotelier.com/articles-reviews/exceeding-expectations-every-day-every-time-by-fritz-gubler/#comments</comments>
		<pubDate>Tue, 27 Oct 2009 12:09:26 +0000</pubDate>
		<dc:creator>JJ</dc:creator>
				<category><![CDATA[Articles and Reviews]]></category>
		<category><![CDATA[exceeding expectations]]></category>
		<category><![CDATA[frtiz gubler]]></category>
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		<guid isPermaLink="false">http://www.younghotelier.com/?p=463</guid>
		<description><![CDATA[We kick off a new series of articles (an e-column!) by veteran hotelier and educator Fritz Gubler. Here is the first installment of the series, called &#8220;Exceeding Expectations &#8211; Every stay, Every day&#8221;. Hope you enjoy it &#8211; we look forward to your comments and feedback! Exceeding Expectations: Every Stay, Every Day As a long-time [...]]]></description>
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