A brief look at the wonderful world of hospitality, some challenges for the industry, and a few reasons why you might consider it as a career – by Andrew Lo The word hospitality derives from the Latin verb hospitare, meaning “to receive as a guest.”  Hospitality may bring to mind the times your relatives stayed over at your home, or the times your family went on vacation and stayed at a...

Roger Harrop provides 10 key insights into what sets really successful entrepreneurs apart from the “also ran”. Some of these tips are really elementary and may seem obvious ingredients for succes… but it’s amazing how easily they are overlooked. As Roger would put it.. it’s important to step back and look at the big picture… take a view from the helicopter! �...

We interview Olaf Hermans about Customer Relationship Management in the Hotel Industry. Here are his 5 energetic propositions to hoteliers looking to implement a successful and lasting CRM initiative in their hotels.  5 Hot Tips for a Successful Hotel CRM Program: Olaf also tells us more about his project CRM 7-18, which is currently under development and aims to provide structure and meaning t...

We talk to Richard Rosebery about the three most significant Hotel Marketing trends affecting the industry today.   Richard also offers these 10 Hot Tips for Hoteliers and Marketing Professionals: Ensure a great website Build a great m-web site now Use a fragmented market approach Combine online and offline media within integrated campaigns Target consumer generated media Personalise your mar...

Are you planning to study hotel management…or perhaps hospitality, tourism, business or a mix of one or more of these fields? With the myriad of choices out there, it is very easy to get lost or sidetracked into choosing the wrong institution. After all, education is big business these days…and hotel school marketers will go to great lengths to paint a rosy picture of their school and ...

We catch up with Craig Cochran, who is the Director of Human Resources for Moevenpick Hotels & Resorts, Middle East and Asia and obtain 10 valuable tips every hotelier must consider when moving to Dubai for a hotel industry job. The tips are quite simple yet often overlooked by budding hoteliers. Seasoned professionals will also find the run-through a good refresher on the checklist to go thr...

We recently had the pleasure and honor of catching up (over the wires for now…as we wait for his travels to bring him to Dubai) with Brad Nelson, Marriott’s Culinary VP and Corporate Chef. Brad has just joined the hospitality blogging community in Bill Marriott’s footsteps with a food blog titled “Marriott in the Kitchen”. Besides Brad’s Q&A on the blog, w...