YoungHotelier.com is happy to present “The Middle East Hotelier Road Trip”, in conjunction with Movenpick Hotels & Resorts in the Middle East. Our next stop in the Hotelier Road Trip Middle East – Beirut, Lebanon: About Movenpick Hotel Bur Dubai: The only city centre hotel with resort facilities located directly on the Mediterranean and in close proximity to Rafic Hariri In...

YoungHotelier.com is happy to present “The Middle East Hotelier Road Trip”, in conjunction with Movenpick Hotels & Resorts in the Middle East.  We’ve done quite a few videos with Movenpick in the past, notably the tips and interviews with Elaine Nettleton, Craig Cochran and Alex Rawson. When Movenpick first approached us with the idea, we were thrilled at the prospect! Afte...

Dr Max Hitchins, the Hospitality Doctor shares his wisdom and tells us what are the 5 Key things that define highly successful hoteliers.  About Max: One of the WORLD’S top speakers Max is recognised by peers and clients alike as one of the world’s top marketers and speakers. Speaking Industry legend Dottie Walters includes Max in the top ten best marketers in the world. Max was e...

Roger Harrop provides insights into what will allow hoteliers to compete and thrive despite the recession. Roger uses examples from his “Change House” model (see below) to illustrate his point and provides some interesting anecdotes to illustrate what sets the great apart from the mediocre. Excellent service is what it’s all about! Roger’s Change House Model: About Roge...

We interview Olaf Hermans about Customer Relationship Management in the Hotel Industry. Here are his 5 energetic propositions to hoteliers looking to implement a successful and lasting CRM initiative in their hotels.  5 Hot Tips for a Successful Hotel CRM Program: Olaf also tells us more about his project CRM 7-18, which is currently under development and aims to provide structure and meaning t...