YoungHotelier.com is happy to present “The Middle East Hotelier Road Trip”, in conjunction with Movenpick Hotels & Resorts in the Middle East. Our next stop in the Hotelier Road Trip Middle East – Beirut, Lebanon: About Movenpick Hotel Bur Dubai: The only city centre hotel with resort facilities located directly on the Mediterranean and in [...]
YoungHotelier.com is happy to present “The Middle East Hotelier Road Trip”, in conjunction with Movenpick Hotels & Resorts in the Middle East. We’ve done quite a few videos with Movenpick in the past, notably the tips and interviews with Elaine Nettleton, Craig Cochran and Alex Rawson. When Movenpick first approached us with the idea, we [...]
Roger Harrop provides insights into what will allow hoteliers to compete and thrive despite the recession. Roger uses examples from his “Change House” model (see below) to illustrate his point and provides some interesting anecdotes to illustrate what sets the great apart from the mediocre. Excellent service is what it’s all about!
We interview Olaf Hermans about Customer Relationship Management in the Hotel Industry. Here are his 5 energetic propositions to hoteliers looking to implement a successful and lasting CRM initiative in their hotels. 5 Hot Tips for a Successful Hotel CRM Program:
Brands play a big role in our decision making and identification process. But just what IS a brand? Wikipedia clinically defines a Brand as “…a collection of images and ideas representing an economic producer; more specifically, it refers to the descriptive verbal attributes and concrete symbols such as a name, logo, slogan, and design scheme that [...]
Recent Comments