When the going gets tough, reward your Hotel Guests!

I’ve been racking my brain for the last few weeks over what to write about. The interesting thing is that it’s not lack of choice that’s been the trouble…it’s too much of it! From the excitement caused by US underdog Barack Obama’s win and the promise of a brighter political future… to CNN’s Wolf Blitzer [...]

5 Future Developments that will revolutionize Online Hotel Marketing

“For tomorrow belongs to the people who prepare for it today”, says a famous proverb…and what better fit to apply this than in the world of technology and marketing? The breakneck speed of tech evolution is inspiring (and often scary) but the two keywords that will set winning developments apart from the ‘also ran’ are [...]

Hotelier Vision 2020 – Hotels of the Future defined by Hotel Guests

It is the year 2020. The past twelve years have been a flurry of development in the areas of design, nanotechnology, robotics, medicine, the internet, security and law. Contrary to popular opinion, the hotel industry has not been slow on the uptake. It’s been the decade of hospitality renaissance. A coming of age, an evolution [...]

Hotelier Idol Exposé: The hidden hotel industry casting crisis takes centre-stage!

Hotelier Idol points the spotlight at the robust hotel development pipeline and the underlying challenges presented in terms of recruitment, training and retention. Case Study: The United Arab Emirates, specifically Dubai and Abu Dhabi If one was to look at the global inventory in the pipelines and view it as a “city state” Dubai has [...]

Hotel eMarketing and Internet ‘e’volution – Creating an Online Culture at Hotels

Are you a hotel eMarketer looking for ways to better communicate, educate and develop the role at your property/ies? This article explores some of the issues surrounding these efforts, complemented by a dose of perspective and a generous helping of best practices, all garnished, hopefully, by your own ideas and experiences. By Jitendra Jain Finding [...]

Exclusive interview with Brad Nelson, Culinary VP and Corporate Chef for Marriott Hotels and Resorts

We recently had the pleasure and honor of catching up (over the wires for now…as we wait for his travels to bring him to Dubai) with Brad Nelson, Marriott’s Culinary VP and Corporate Chef. Brad has just joined the hospitality blogging community in Bill Marriott’s footsteps with a food blog titled “Marriott in the Kitchen”. Besides [...]

Led Zeppelin, the lady who was hit on the head with an airplane and other tales of Duty Management

Communication breakdown sang Led Zeppelin fifty years ago. Your basic track about a rock musician’s unrequited love, a breakdown that was probably fuelled by dropping enough drugs to keep a small country high for a week. But that track could have been this week’s theme tune because of the omission of one word. Back in [...]