Hotel openings are like planting a seed and watching it grow

This story begins when I moved to Melbourne to work for the Radisson Flagstaff Gardens Hotel, a four and half star Hotel locate adjacent to the Queen Victoria Markets. I was working for a General Manager I had worked for previously in Adelaide. Not long into the contract the GM told me of an opportunity [...]

Magic Pots – Creating Happy Moments for Guests

M A G I C   P O T S Experienced by: Rona  Lyn M. Tupaz  I’m working as a waitress in Views Restaurant of F/B Department of Le Meridien Ala Aqah Beach Resort –Fujairah. The story goes like this, as a waitress there are certain responsibilities that are allocated to us everyday, one [...]

Going the Extra Mile – Never Lost and Always Found

NEVER LOST AND ALWAYS FOUND This is an associate of Le Meridien Al Aqah who holds our philosophy “EVERY GUEST LEAVES HAPPY” very dearly to his heart. In Rajesh’s own words….. I would like to share one of my experience held with Mr. Mark James who stayed with us at Le Meridien Al Aqah. It [...]

European romance – Great, Grand and Famous Hotels

The Romans were the first European travellers, building beautiful villas and palaces throughout their vast empire. These villas inspired Renaissance princes to build neo-classical villas, many of which later became private hotels. In the modern era, travel in Europe became popular with the advent of the Grand Tour. Flourishing during the seventeenth and eighteenth centuries, [...]

Chefs Tales – Showtime at the Hotel Buffet

Chef’s Tales, by Michael Saxon The best & worst food concept that was ever conceived and which has gone on to eventually become the most universally successful ideas of all time has to be…the buffet. Once in a while there comes along some clowns who make you wish that you never had even heard of [...]

Reflections on the future of hotel design – Design Leaders and Cultural Spies

The Hotel Design Leaders of the Next Decade will be Cultural Spies By Jeffrey Ornstein, Founder and CEO, J/Brice Design International, Inc., Boston, MA & Dammam, Saudi Arabia The passing of Yves Saint Laurent last year crystallized my thinking about how the principles of great fashion are so similar to the principles of great hospitality design. Saint Laurent was [...]

Hotel Revenue Management – What Hoteliers Need Now, Like Really, Really Need Now

By Jean Francois Mourier, RevPar Guru Repeat after me: bookings, customers, cashflow, bookings, customers, cashflow. Most likely, these are the top-billing items on hoteliers’ what I need right now wish-list. But moving these items from wish to reality will take substantially more effort than crossing fingers, reactive strategies or hoping for the best. What hoteliers [...]