Study Clean – Stories from Swiss Hotel School Students

Study clean could be the slogan of IMI BA student Agnes Chee. She was surprised about the cleanliness and the well organized lifestyle during her studies in Switzerland cleanest city Luzern. For a project during her Bachelor Studies at IMI University Centre, she started a blog on cleanliness in Switzerland. One of the subjects to [...]

Bolsters in Switzerland – Stories from Swiss Hotel School Students

First of all what is a bolster? A bolster is a long narrow pillow or cushion filled with cotton, down, or fibre. In western countries, it is usually placed at the head of bed and functions as head or back support. Since approximately the 1960`s bolsters are also used in yoga classes. In order to [...]

The Future of Spa Design

Question: How have spas been affected as a result of the recession and how are they evolving? Clodagh: Spas are becoming more versatile and mutable because of the combination of the economic downturn and the increasing time poverty of spa goers. Rents are high, so to achieve a reasonable return you will find locations like [...]

How Big Hotels Can Learn From Small Hotels

“How The Big Can Learn From The Small” by Paul White from the Bed & Breakfast Club, a blog aimed at small hoteliers, explains how large hotels can learn quite a lot from Britain’s B&Bs The good thing about B&Bs is personal service. Your innkeeper is basically a guide, host, friend, maid and chef all [...]

Hotel Stories – Exceeding Expectations with Exceptional Service

Exceeding Expectations every day – every stay, by Fritz Gubler Here is Fritz’s latest Young Hotelier exclusive…hotel stories about exceptional service that inspire! As is the norm with Fritz, he’s also been busy publishing new books for eager hoteliers to benefit from. His latest, which he co-authored, is called ‘The Salt Book’. The Salt Book [...]

Exceeding Expectations – Adam Goes The Extra Mile

Exceeding expectations, every stay, every day…. by Fritz Gubler Over many years, the best hotel chains and individual properties have added great value to their companies by ensuring a high standard of service and creating brand recognition. High standards of service and the accompanying brand recognition are never achieved single-handedly by Presidents or CEOs, nor by [...]

Exceeding Expectations – Every day, Every time – by Fritz Gubler

We kick off a new series of articles (an e-column!) by veteran hotelier and educator Fritz Gubler. Here is the first installment of the series, called “Exceeding Expectations – Every stay, Every day”. Hope you enjoy it – we look forward to your comments and feedback! Exceeding Expectations: Every Stay, Every Day As a long-time [...]