“How The Big Can Learn From The Small” by Paul White from the Bed & Breakfast Club, a blog aimed at small hoteliers, explains how large hotels can learn quite a lot from Britain’s B&Bs The good thing about B&Bs is personal service. Your innkeeper is basically a guide, host, friend, maid and chef all rolled into one. But without employing a single individual (who owns...

Exceeding Expectations every day – every stay, by Fritz Gubler Here is Fritz’s latest Young Hotelier exclusive…hotel stories about exceptional service that inspire! As is the norm with Fritz, he’s also been busy publishing new books for eager hoteliers to benefit from. His latest, which he co-authored, is called ‘The Salt Book’. The Salt Book is a guide to salting w...

Exceeding expectations, every stay, every day…. by Fritz Gubler Over many years, the best hotel chains and individual properties have added great value to their companies by ensuring a high standard of service and creating brand recognition. High standards of service and the accompanying brand recognition are never achieved single-handedly by Presidents or CEOs, nor by the GM’s of the individ...

We kick off a new series of articles (an e-column!) by veteran hotelier and educator Fritz Gubler. Here is the first installment of the series, called “Exceeding Expectations – Every stay, Every day”. Hope you enjoy it – we look forward to your comments and feedback! Exceeding Expectations: Every Stay, Every Day As a long-time hospitality professional, I believe it is impor...

This story begins when I moved to Melbourne to work for the Radisson Flagstaff Gardens Hotel, a four and half star Hotel locate adjacent to the Queen Victoria Markets. I was working for a General Manager I had worked for previously in Adelaide. Not long into the contract the GM told me of an opportunity of an opening at the Radisson Resort Denarau in Fiji a five star hotel located on Denarau Islan...

M A G I C   P O T S Experienced by: Rona  Lyn M. Tupaz  I’m working as a waitress in Views Restaurant of F/B Department of Le Meridien Ala Aqah Beach Resort –Fujairah. The story goes like this, as a waitress there are certain responsibilities that are allocated to us everyday, one of that is to be a tea/coffee runner,  During every breakfast we have to bring the two pots, one is for the ...

NEVER LOST AND ALWAYS FOUND This is an associate of Le Meridien Al Aqah who holds our philosophy “EVERY GUEST LEAVES HAPPY” very dearly to his heart. In Rajesh’s own words….. I would like to share one of my experience held with Mr. Mark James who stayed with us at Le Meridien Al Aqah. It was about a lost & found incident. I work as a Housekeeping co-coordinator and most of the time we ...