M A G I C   P O T S

I’m working as a waitress in Views Restaurant of F/B Department of Le Meridien Ala Aqah Beach Resort –Fujairah.

The story goes like this, as a waitress there are certain responsibilities that are allocated to us everyday, one of that is to be a tea/coffee runner,  During every breakfast we have to bring the two pots, one is for the coffee and other one is for the tea and serve to all the guest coming every morning in the restaurant by asking them what they prefer to have coffee or tea? Seeing me carry the pots every morning, my guests used to empathize with me and ask me how I can carry the two pots all around the restaurant without feeling tired.

I felt that I have to do something so that all the guests asking me will not feel guilty of about the hard work we do.  I do believe that the guest coming in our hotel to enjoy and relax out of their busy life.

So the magic pots story begins like this, every time my  guests asked me, Rona is it heavy? I said yes, because this is magic pot that keep refilling itself  and never stops, and make my arms big. This brings an instant chuckle to the guests face and it makes my day. They feel good about it.

By always saying this to all my guest I talked to everyday, they jokingly started asking me,”Rona, can we have some of your magic Coffee / Tea? It makes my day to see that the guest leave with a very happy breakfast experience , because it’s the first meal of the day for them and sets the mood for the day to follow.

One lesson I’ve learned from this experience that we associates can with a little creativity turn mundane experiences to happy moments for our guests.

Regards,

Rona Tupaz

Le Meridien Al Aqah Beach Resort, Fujairah

Rona and her magic pots

Contributed by Rona  Lyn M. Tupaz as part of the YoungHotelier.com Great Grand Famous Competition – Winner

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