Exceeding expectations, every stay, every day…. by Fritz Gubler Over many years, the best hotel chains and individual properties have added great value to their companies by ensuring a high standard of service and creating brand recognition. High standards of service and the accompanying brand recognition are never achieved single-handedly by Presidents or CEOs, nor by the GM’s of the individ...

By Jennifer Rodrigues, TravelInk’d If you’re anything like me, you’re probably getting very sick of reading new predictions released daily about what 2010 will bring for the hotel industry. Have you noticed a theme in all of them yet? I have, and it goes something like this: bad news, bad news, bad news and more bad news. So, to lighten the mood, I’ve decided to put together my list of u...

By Jennifer Rodrigues, TravelInk’d Hotels and lodging companies are facing a difficult reality in today’s market. Even as the recession seems to be waning, revenues, occupancy and ADR are still down and the next 12 months are still looking hazy for the hotel industry. Budget cuts are still in effect and hotels don’t have money to spend on marketing or PR or social media outreach or, well a...

We kick off a new series of articles (an e-column!) by veteran hotelier and educator Fritz Gubler. Here is the first installment of the series, called “Exceeding Expectations – Every stay, Every day”. Hope you enjoy it – we look forward to your comments and feedback! Exceeding Expectations: Every Stay, Every Day As a long-time hospitality professional, I believe it is impor...

We welcome our new columnist, Jennifer Rodrigues, who will be telling us all about Hotel Public Relations and sharing her insights, tips and experiences on YoungHotelier.com! By Jennifer Rodrigues, TravelInk’d For many hotels — too many in my opinion — public relations gets relegated to the backburner or is treated as an afterthought. Hotels have a sales department; they have marketi...

The YoungHotelier.com Summer Competition Winners! A big thank you to everyone who sent in their emails, comments and entries for the Great, Grand and Famous competition with YoungHotelier.com! We’ve chosen the following 3 entries to receive a copy of Fritz Gubler’s wonderful hospitality book: Winner: “Hotel openings are like planting a seed and watching it grow” by Darren ...

This story begins when I moved to Melbourne to work for the Radisson Flagstaff Gardens Hotel, a four and half star Hotel locate adjacent to the Queen Victoria Markets. I was working for a General Manager I had worked for previously in Adelaide. Not long into the contract the GM told me of an opportunity of an opening at the Radisson Resort Denarau in Fiji a five star hotel located on Denarau Islan...

M A G I C   P O T S Experienced by: Rona  Lyn M. Tupaz  I’m working as a waitress in Views Restaurant of F/B Department of Le Meridien Ala Aqah Beach Resort –Fujairah. The story goes like this, as a waitress there are certain responsibilities that are allocated to us everyday, one of that is to be a tea/coffee runner,  During every breakfast we have to bring the two pots, one is for the ...

NEVER LOST AND ALWAYS FOUND This is an associate of Le Meridien Al Aqah who holds our philosophy “EVERY GUEST LEAVES HAPPY” very dearly to his heart. In Rajesh’s own words….. I would like to share one of my experience held with Mr. Mark James who stayed with us at Le Meridien Al Aqah. It was about a lost & found incident. I work as a Housekeeping co-coordinator and most of the time we ...

YoungHotelier.com Competition – Win a signed copy of Great, Grand & Famous Hotels! Introducing Fritz Gubler’s Great, Grand & Famous Hotels (RRP AU$79.95) This book contains stories about great, grand and famous hotels sourced from history, legend and the occasional snippet of gossip. Take a peek inside and discover a treasure trove of famous or forgotten anecdotes. See the dramas u...